COMPANY INFO
Richmond Vona, LLC: Personal Injury Lawyers
LOCATION
Buffalo, NY
YEARS IN BUSINESS
6
EMPLOYEES
35+
WEBSITE
THE CHALLENGE
Managing Growth Through Strategic Change
As the firm scaled rapidly, John Richmond needed a way to handle more cases without compromising quality. His team of attorneys and staff had strong legal instincts but were bogged down by administrative tasks, variable document formats, and time-consuming workflows. Like many growing firms, Richmond Vona faced the classic challenges of scale: more cases, greater complexity, and more room for errors.
When John discovered EvenUp, he saw its potential to both automate workflows and maximize settlement values. The bigger challenge? Overcoming resistance to a new AI technology like EvenUp’s that many employees mistakenly feared could threaten their jobs.
When John discovered EvenUp, he saw its potential to both automate workflows and maximize settlement values. The bigger challenge? Overcoming resistance to a new AI technology like EvenUp’s that many employees mistakenly feared could threaten their jobs.
THE SOLUTION
Change Management Meets Legal Innovation. 87% Faster, 2x the Output.
Richmond Vona turned to EvenUp not just for its AI-powered tools, but for its partnership approach to implementation and adoption. As a purpose-built personal injury platform, EvenUp combines rapid customer-driven innovation with deep PI expertise and true partnership, exactly what Richmond needed for successful change management. Recognizing that the most sophisticated AI is worthless without proper adoption, Richmond developed a comprehensive change management framework and worked closely with EvenUp’s team to roll out new tools that helped the team become more nimble, productive, and client-focused, all with employee buy-in.
Richmond's framework encompasses six key elements that EvenUp actively supported through their partnership model.
Richmond's framework encompasses six key elements that EvenUp actively supported through their partnership model.
The 6 Elements for Change Management Success
Vision
Clear communication of what this means for each person and why it is important. Not just"we'll be faster" but explaining the personal impact and benefits.
Champions
Get influencers and AI champions on board first. Make sure peer advocacy is in place before a firm-wide rollout.
Skill Development
Real training beyond basic orientation, including ongoing learning, lunch and learns, and weekly sharing sessions.
Rewards & Incentives
Set KPIs they can't hit without using Al, incorporate recognition systems and performance-based bonuses.
Resources
Ongoing support and dedicated communication channels, internal champions and external vendor partnership.
Action Plan
Specific implementation steps with accountability, along with a gradual rollout with measurable milestones.
Rather than functioning as a traditional software vendor, EvenUp served as a strategic partner invested in Richmond Vona's long-term success. Richmond Vona identified key influencers throughout the organization and empowered them as AI champions, while EvenUp's team provided hands-on training at Richmond Vona’s offices and tailored ongoing support, taking a train the trainer approach.
The structured partnership yielded measurable transformation at Richmond Vona. Richmond restructured operational targets, reducing demand turnaround times from 14 days to 7 days with plans to achieve 3-day cycles, metrics achievable only through effective EvenUp utilization. EvenUp supported these ambitious goals through multiple onsite training sessions, lunch-and-learn programs, and dedicated support channels that ensured team competency and confidence. The implementation resulted in doubled monthly demand output without additional headcount while creating a team that genuinely embraces AI.
The structured partnership yielded measurable transformation at Richmond Vona. Richmond restructured operational targets, reducing demand turnaround times from 14 days to 7 days with plans to achieve 3-day cycles, metrics achievable only through effective EvenUp utilization. EvenUp supported these ambitious goals through multiple onsite training sessions, lunch-and-learn programs, and dedicated support channels that ensured team competency and confidence. The implementation resulted in doubled monthly demand output without additional headcount while creating a team that genuinely embraces AI.
"We realized we needed to be extremely clear about our vision—not just for the firm or our clients, but for our people. Once our team understood how AI could give them time back and create new opportunities, they got excited and bought in."
This translated into faster case velocity, stronger client relationships, and increased capacity for scaling firm operations. “If you make your people better, everything else gets better,” Richmond noted. “EvenUp helps us do that.” This transformation demonstrates that successful AI adoption requires both strategic change management and a technology partner committed to long-term implementation success.
Success with EvenUp's Claims Intelligence Platform
AI Playbooks
A Roadmap for High-Value Case Outcomes
Richmond Vona sees tremendous potential in EvenUp’s AI Playbooks to bring greater consistency and foresight to early-stage case strategy. “As great as your people are, they’re human beings. And people make mistakes,” Richmond explained. “So having the ability to flag these things from the beginning—to essentially create a playbook and a roadmap to help you identify and handle the high-value cases in the best way possible—is super important.” Whether surfacing early opportunities to pursue policy tenders or avoiding costly oversights in liability and damages, AI Playbooks™ helps ensure no opportunity is missed and every client receives the strongest possible representation.
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Case Companion
Saving Time to Focus on What Matters
EvenUp’s AI assistant became a trusted co-pilot for Richmond’s attorneys, empowering them to work faster and with more confidence. The Q&A tool flagged missing bills and records early, surfaced arguments proactively, and gave the team an almost Google-like ability to instantly search their case for key facts. “Having it all lined up for you and spoon-fed is a huge benefit,” Richmond said. The tool ensured that critical details weren’t missed and it helped the team retrieve case facts instantly.
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Demands
Efficiency Without Compromise
One of the firm’s biggest wins came from using EvenUp to standardize and accelerate demand generation. Previously, drafting a demand was highly dependent on the individual, which often led to inconsistencies. With EvenUp, the firm gained a reliable, repeatable system, with the added confidence that each demand is reviewed by EvenUp’s team of legal professionals. Richmond praised how “the writing is more consistent. It's professional. It's all there.” This consistency allowed the team to focus on strategy and client communication, rather than formatting or proofreading.
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MedChrons
$3 Million Settlement on a High-Stakes Case
Richmond Vona turns to EvenUp’s medical chronologies when precision and clarity are essential, especially in complex, high-value cases. “We just recently used EvenUp’s MedChrons for a really huge medical malpractice case, which we then settled for $3 million. And I know, for a fact, that the MedChrons played a huge role in the mediation,” Richmond shared. By distilling thousands of pages of records into accurate, interactive chronologies, MedChrons helped the team quickly surface critical insights that directly contributed to a successful settlement.
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Settlement Repository
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Executive Analytics
Optimized Law Firm Performance
McCready Law also uses EvenUp’s new Executive Analytics tool, enabling firm leadership to visualize attorney performance. Automating processes that once required manual intervention saves the firm significant time—allowing attorneys to focus on higher-value tasks.
The firm has access to abundant data through a third-party case management platform, but it’s difficult to review and act on that information. “You can have all the data in the world, but if you’re not acting on it, what good is it?” he remarked. To address this, McCready continuously relies on EvenUp’s Executive Analytics product to improve operational efficiency.
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RESULTS
87%
Reduction in time to draft demands.
Seven Figure Wins
Delivered again and again.
Doubled Demand Output
Without adding headcount.
CONCLUSION
Turning Growing Pains into Growth Strategy
With EvenUp embedded in their workflow, Richmond’s firm is better positioned to scale—not just in case volume, but in impact. By investing in change management and technology together, they’ve created a culture of innovation that benefits both their team and their clients. “We’re not just using tech for tech’s sake,” Richmond said. “We’re using it to be better lawyers.”
Watch the Richmond Vona webinar >
Ready to see the results for yourself? Schedule a demo with EvenUp.
Watch the Richmond Vona webinar >
Ready to see the results for yourself? Schedule a demo with EvenUp.
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Learn how EvenUp can help you become one of the thousands of firms that together have:
Claimed over $1.5 billion in damages
Achieved a 69% higher likelihood of hitting policy limits
Resolved over $200M in missing documents