CUSTOMER STORIES

Virginia Injury Law increased revenue by 69% with EvenUp

The Claims Intelligence Platform™
About Virginia Injury Law
LOCATION
VA
YEARS IN BUSINESS
10
EMPLOYEES
41
THE CHALLENGE
Scaling Without Sacrificing Quality
Christian Simpson, CEO and Principal Attorney of Virginia Injury Law, is dedicated to his firm’s mission of providing exceptional service to every client. Simpson understood that excelling at the basics—such as making confident case decisions, quickly following up with clients, and producing high-quality demand letters—was crucial for both client satisfaction and the firm’s growth.

But as the firm grew and caseloads increased, it became harder to maintain the same level of consistency across every case. Virginia Injury Law knew that in order to continue growing without sacrificing quality, they needed a solution that could help the team stay efficient, focused, and aligned.‍‍
A long-term partner for efficiency, consistency, and growth
Virginia Injury Law, an early adopter of EvenUp in Virginia, strategically implemented EvenUp to keep up with a growing caseload while maintaining the high standards of work.
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Initially, the goal with EvenUp was to reduce the demand generation bottleneck. EvenUp’s Demands™ quickly replaced inconsistent, time-consuming processes across teams. This freed up case managers to focus on higher-impact work, especially strengthening client relationships.
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Attorneys immediately saw the value of EvenUp and its direct impact on settlement values. As a result, the firm expanded its use of EvenUp’s Claims Intelligence Platform™ to optimize every stage of its case lifecycle.
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With EvenUp’s Claims Intelligence Platform™, powered by Piai™, the firm now uses a suite of products including Case Companion™, Executive Analytics™, Case Preparation™, and MedChrons™. What previously took 30 to 45 days of manual review is now done in 1–2 hours, allowing the firm to quickly identify policy-limit opportunities and route cases more effectively.
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Virginia Injury Law has moved from reacting to each case to having a more organized, scalable process that grows with the firm.
The Results
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70%
increase in the volume of demands sent from 2023 to 2024.
69%
year-over-year growth in revenue.
99%
reduction in time spent on case analysis using Case Companion.
Success with EvenUp's Claims
Intelligence Platform
Case Companion™
Virginia Injury Law is using Case Companion as an essential component of its case strategy. By utilizing EvenUp’s AI assistant, both pre-litigation and litigation teams have improved case outcomes and have made strategic decisions based on immediate summaries of their case facts and medical records. Virginia Injury Law considers it a lasting advantage in maintaining its competitive edge.
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“Case Companion allows our case managers to quickly do assessments that used to take 30 or 45 days. Now, we can get those done in an hour or two. It’s just a revolutionary change in how we do business now.”
Christian Simpson
CEO & Principal Attorney at Virginia Injury Law
“Executive Analytics helps me make decisions faster. It’s not just about efficiency—it gives me clarity on what matters most across the firm.”
Christian Simpson
CEO & Principal Attorney at Virginia Injury Law
Executive Analytics™
Christian Simpson doesn’t have time to track every case detail—but he still needs to steer the firm with clarity and confidence.

As the firm grows, Executive Analytics™ helps Simpson and the leadership team make faster, more informed decisions aligned with their strategic goals. Its role in monitoring KPIs, identifying process enhancements, and implementing changes has directly contributed to a remarkable 69% year-over-year revenue increase.
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Case Preparation™
At Virginia Injury Law, Case Preparation™ has introduced a new, streamlined process that has improved how the firm handles medical documentation. Before EvenUp, missing records and bills were not identified until the demand generation stage. This resulted in significant back-and-forth between teams and delays in settling cases. Now, with EvenUp’s tools, the firm’s support team can quickly spot gaps in treatment, surface missing documents, and request records early in the case. What once took over a month now takes just a few hours. This shift has helped the firm close cases faster and support clients more effectively—maximizing claim value with fewer delays.
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“Before, getting a full view of the case could take 30 to 45 days. Now we’re seeing those insights in one to two hours.”
Christian Simpson
CEO & Principal Attorney at Virginia Injury Law
“The attorneys noticed the improvement right away. The writing quality increased, which resulted in marginal improvements in the case values we had hoped to see.”
Christian Simpson
CEO & Principal Attorney at Virginia Injury Law
Demands™
Optimized Law Firm Performance
Virginia Injury Law uses EvenUp to reduce the time pressure on case managers while increasing the quality, consistency, and output of their demand letters. That shift allowed case managers to spend less time formatting documents and more time building meaningful relationships with clients.
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MedChrons
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EvenUp Sample Demand Letter for Personal Injury Lawyers
Settlement Repository
This is the product heading that has some KPI value association
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CONCLUSION
Immediate results without increasing headcount
Virginia Injury Law has embraced EvenUp to support its evolving needs. From the start, they saw improvements and the results have been significant. With the same team size, the firm sees faster case resolutions, higher average settlements, and stronger client satisfaction. Former clients are returning and referring friends and family, a testament to the improved experience and outcomes the firm now consistently delivers.

“As other vendors have pitched us, we’ve stuck with EvenUp because they don’t just sell—they listen. And then they build,” said Simpson. “It’s the kind of partnership that lets us compete on a higher level and deliver the experience our clients deserve.”

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Learn how EvenUp can help you become one of the thousands of firms that together have:


Claimed over $1.5 billion in damages

Achieved a 69% higher likelihood of hitting policy limits

Resolved over $200M in missing documents
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