Getting Started with EvenUp's Demands™

Product guides

Professionally Reviewed Demands

What are the different EvenUp Professionally Reviewed Demands offerings?

EvenUp offers various demands that are professionally reviewed by our in-house legal team based on your firm's needs. The subscription options may include:

Standard: Designed for high-complexity cases with a complicated case fact pattern, narrative needs, complex liability and/or extensive treatments.
Basic+: Best for motor vehicle cases with low to medium complexity, with uncontested liability and/or complicated procedures.
Simple: For cases with uncontested liability, minor injuries and/or treatments on small policy limits, and for cases where bills exceed the policy limit.

How do I request a demand?

To request a demand through EvenUp, log in to the EvenUp Portal and create a Case. Fill in the required fields with the Case information, such as plaintiff and defendant details and information about the date of incident. Upload all files relevant to the Case. After the Case is created, click on "+ Request" Choose the type of demand (Standard, Simple, or Basic+) and provide any additional information you’d like our team to keep in mind while drafting. You'll see how many credits the request will use before submitting. Once submitted, the demand will enter the processing stage, and you’ll be notified when it’s ready.

How do I edit a demand while in progress?

Once a demand is in progress, you cannot directly edit it in the EvenUp Portal. However, if you need to make changes, contact your Customer Onboarding Specialist (COS) or Customer Success Manager (CSM), who can manually add the necessary documents or revisions to the request if it hasn't been completed yet. Be sure to have all documents ready before submission to avoid delays.

How do I cancel a demand request?

To cancel a demand request, you cannot do so directly in the EvenUp Portal. Instead, contact your CSM and request the cancellation. They will process the request for you, as customers do not have the ability to cancel a demand themselves once it has been submitted.

Which aspects of demands can be customized?

EvenUp allows several aspects of demands to be customized. Each firm is able to share their preferences at the start of onboarding with the preferences survey. Customization can include:

How do I add a plaintiff to my demand request?

To add a plaintiff (e.g., your firm represents both the driver and passenger), log in to the EvenUp Portal, after creating a Case, click the “Request” button in the top right of your Requests page, and request your desired Demand type. In the request form, you will see a “+ Add Plaintiff” link at the bottom of the Plaintiff Information section. Click on that link to add a plaintiff. This will be an additional 0.5 credits each per plaintiff.

Multiple Letterhead Support

Can all firms utilize multiple letterheads?

Multiple letterhead support is available for all firms for EvenUp Demands™ (Standard, Basic+, and Simple).

How do I provide EvenUp with my firm’s letterheads?

You can submit your letterheads by reaching out to your Customer Success Manager (CSM) or Customer Onboarding Specialist (COS).

Please ensure you provide:

All versions of your letterhead that you want to use in Demands™.
Clear guidelines on when each letterhead should be used (e.g., based on attorney, state, or case type).

Should I specify which letterhead to use for each demand request?

In most cases, you do not need to specify letterhead selection on every request. If you've provided clear instructions—such as using "Version 2" for all Georgia and Florida claims—we will apply those rules automatically unless otherwise directed. However, if you have case-by-case exceptions or need flexibility, you can specify the preferred letterhead in the "Additional Information" field of your Demands™ request.

Can I update or change my letterheads later?

Yes! If you need to update your letterhead files or adjust usage guidelines, simply contact your CSM.

Chronological Order Summaries

How do Chronological Summaries differ from Provider Medical Summary Tables, and why would I use one over the other?

Chronological Summaries present a date-ordered sequence of your client’s medical treatment, allowing a clear view of the progression of care, referrals, and recommendations from start to finish. In contrast, Provider Medical Summary Tables organize medical records by provider or facility, offering an at-a-glance overview of all treatments rendered by each medical provider. Use Chronological Summaries if you need a narrative-style overview that follows the timeline of treatment. Use Provider Medical Summary Tables if you prefer a grouped-by-provider format for quick reference on what each facility did.

Can I select which format to use for each demand?

Currently, formatting preferences are set at the firm level, meaning you must choose either Provider Medical Summary Tables or Chronological Summaries across all demands. We plan to introduce more flexibility in the future, allowing selection at the requester, attorney, or request level.

I currently use Provider Medical Summary Tables in my Demands™ but want to switch to Chronological Summaries. How do I do that?

Simply contact your Customer Success Manager (CSM) or Customer Onboarding Specialist to update your firm’s formatting preference.

Looking for something else? Check out our FAQs page