Overview

For years in personal injury, scaling case volume meant adding staff or letting strategy get buried in pre-lit work. That tradeoff defined how firms grew. Every hiring cycle, the math got harder: 25% annual turnover in legal support staff, months to ramp new hires, and no guarantee they would perform.

EvenUp’s PLAAS, Pre-Lit as a Service, replaces the sourcing, hiring, and training cycle with a managed team that ramps once and improves continuously as an extension of any personal injury firm.

Join one of the nation’s largest firms, Lerner & Rowe for a candid look at what happened when they brought PLAAS into their practice. You’ll hear what changed for their attorneys, their clients, and their bottom line.

Join this session to see what’s next at EvenUp and how leading firms are already using it to scale outcomes without expanding their teams.

In this session, you’ll learn:

• How Lerner & Rowe cut 90 days off time one desk and what drove the biggest gains
• How EvenUp maintains quality across every file without Lerner & Rowe managing training or performance day-to-day
• The proactive automation that keeps Lerner & Rowe’s claim openings, demand quality checks, and other routine pre-lit tasks moving without manual bottlenecks
• What changed for top performing team members when PLAAS started operating as an extension of their pre-litigation department

Categories: Customer Stories, Pre-Litigation

About the Speakers

Shawnee Melnick

Managing Attorney, Pre-Lit, Lerner & Rowe

Sara Waugh

Lead Case Manager, Lerner & Rowe