Best Practices for People-focused AI Adoption

Overview

Rapid growth is exciting—until it begins to strain your team, slow execution, and put case quality at risk. As J&Y Law’s caseload increased month over month, teams struggled to keep pace with time-intensive work. They became inundated with organizing medical records, tracking treatment, preparing demands, and conducting thorough case reviews.

Join Monica Washington Rothbaum, Chief Operating Officer and Senior Attorney at J&Y Law, for a candid conversation on how she led firm-wide AI adoption using a structured change-management framework—driving real adoption without overwhelming her team or sacrificing culture.

What you’ll learn:

• Building trust and buy-in before introducing new technology
• Clearly communicating why change was necessary—and how it connected to each employee’s role
• Creating feedback loops so team members felt heard throughout the rollout
• Partnering with a technology vendor that stayed engaged well beyond implementation

Learn how to lead change that actually sticks—and how the right framework and partner can make all the difference.

Categories: AI Adoption, Change Management, Customer Stories

About the Speakers

Monica Washington Rothbaum

COO, Senior Attorney, J&Y Law

Wally Wong

AI Strategy Lead, Southern CA, EvenUp