in demand delays, or the time between final treatment and demand request
for every demand generated
Ponce Law is a prominent personal injury firm based in Nashville, Tennessee. They handle around 120 cases per month and have been advocating for clients in Nashville and surrounding areas for over 30 years.
With a high-volume caseload and a one-year statute of limitations for personal injury cases in Tennessee, the firm needed a solution to accelerate demand preparation, improve demand quality, and help identify missing documents. Managing Partner Michael Ponce saw an opportunity to modernize their practice with EvenUp.
It’s an onerous task going through and making sure you’ve got a bill for every record and a record for every bill. We’ve preached that forever, but now we can actually do that pretty consistently with EvenUp.
Michael Ponce
Before implementing EvenUp, the firm’s litigation team spent up to 8 hours drafting a single demand letter—a full workday dedicated to one case. Given that 26 paralegals were responsible for preparing demand packages, this amounted to 208 hours of manual work per day. EvenUp cut this time dramatically, allowing the firm to process more cases without increasing headcount.
The impact of EvenUp wasn’t just about speed—it also improved case outcomes. In one instance, an insurance adjuster initially offered $0 for a claim upon first demand. By doing nothing but resubmitting the claim with an EvenUp demand, the offer jumped to $10,000 and later settled at policy limits—demonstrating the platform’s comprehensive ability to strengthen liability arguments and optimize case presentation.
Before EvenUp, it could take up to eight hours to draft a demand. Multiply that by 26 paralegals and our annual caseload—it’s a massive time savings. EvenUp allows us to focus on client relationships rather than getting bogged down in paperwork.
Cheyenne Strickland
Combining AI with human expertise, EvenUp delivers high-quality, data-driven demands that paint a comprehensive picture of liability and significantly increase speed to settlement and settlement values.
| Higher Settlements | Doubled Efficiency | Faster Case Turnaround |
| The firm saw cases where initial offers of $0 were revised to $10,000 simply by submitting an EvenUp-generated demand—that case ended up at policy limits. | With EvenUp automating the drafting process, Ponce Law doubled its demand output while maintaining accurate, high-quality demand packages. | By identifying missing documents early in the process, Ponce Law can request the required records sooner and get comprehensive demands out more quickly. |
By identifying missing documents early in the process, Ponce Law can request the required records sooner and get comprehensive demands out more quickly.
Michael Ponce understands that successful change management isn’t about imposing technology on a team—it’s about demonstrating its value through real results.
Instead of mandating EvenUp firm-wide, he started by implementing it in just one pod, allowing a select group of paralegals to experience the benefits firsthand. As these early adopters quickly realized how much time and effort EvenUp saved in drafting demand letters, the results spoke for themselves. Other pods took notice, seeing how their colleagues were able to process more demands faster and with greater accuracy.
The demand for EvenUp spread across the firm organically.
Once one pod started using EvenUp and saw the results—more demands going out, higher settlements, and less time spent—every other pod wanted in. Now, our entire firm uses EvenUp.
Michael Ponce
Ponce Law continues to leverage EvenUp to streamline operations, increase settlements, and scale efficiently. With AI handling time-intensive drafting tasks, the firm can focus more on building strong client relationships and securing the best outcomes.
EvenUp has become an extension of our business. It allows us to spend more time fostering relationships with our clients while taking care of the tedious, time-consuming demand drafting process.
Cheyenne Strickland
Schedule a call today to see how EvenUp’s Demands™ and the rest of the Claims Intelligence Platform™ can empower your firm to streamline workflows—settling cases faster and at higher amounts.
