Demand letter production
Faster demand production
Fewer employees needed at current case volume
Jose Robles Jr. Law is a personal injury firm with two offices in the Dallas-Fort Worth area. Founder Joe Robles Jr., a 17-year Air Force veteran and former military police officer, built his practice around serving the Hispanic and veteran communities. Today, the firm handles everything from car accident cases to VA disability benefits.
Jose Robles Jr. Law is a smaller firm: three attorneys and seven support staff. COO Eric Hulett joined two years ago specifically to help scale the practice. Getting more clients wasn’t the firm’s problem; rather, it was keeping up with the extra work associated with more cases.
Demand letters, in particular, were consuming enormous amounts of skilled staff time. As a result, demands were often delayed, directly affecting the firm’s cash flow.
Though Jose Robles Jr. Law actively sought methods to enhance the firm’s case throughput, past disappointments with other AI providers had left the firm hesitant to re-engage with other AI partners. What mattered most to them was the consistent accuracy of AI outputs. After nearly two years of using EvenUp’s AI built for PI, Jose Robles Jr. Law says that EvenUp has delivered on each of its promises by delivering a quality and accurate AI product.
Jose Robles Jr. Law uses EvenUp’s Medical Management™ tools, including the Care Timeline and Missing Docs Check, to keep cases moving and ensure nothing falls through the cracks as records are collected from hospitals and providers.
Hulett, along with founder Joe Robles, oversees each client’s treatment. EvenUp’s Care Timeline is useful not only for spotting gaps in treatment but also for understanding the progress of each case. After years of practicing personal injury law, Hulett knows when a client should receive certain types of care for their injury. The Care Timeline allows him to quickly assess a client’s course of treatment and note any irregularities, such as not having an MRI or being evaluated for a possible TBI by a particular week of treatment.
With Missing Docs Check, the team can proactively obtain bills and records for every medical visit. In the past, they would often discover a missing record while drafting a demand or preparing to send it over to the adjuster. Checking for missing bills and records used to fall to whoever was reviewing the demand, including COO Hulett. In those instances, retrieving a missing document so late in the process often caused months of delays while the necessary records were obtained.
Now, with EvenUp, Jose Robles Jr Law can catch missing records before they cause a multi-month demand delay.
Before EvenUp, the biggest obstacle to Jose Robles Jr. Law’s growth was writing and sending demands in a timely manner.
A personal injury case can have upwards of 1,000 pages of medical records, with an average hospital record containing 350 pages of billing codes and internal notes. Prior to EvenUp, every page had to be manually combed to extract the relevant information for the demand.
That review work traditionally fell to attorneys and senior paralegals who should have been focused on strategy, negotiation, and client relationships. Not only did the case strategy suffer from staff spending too much time on record review, but there was also often a 30-day delay in sending demands. This delay directly impacted the firm’s revenue and cash flow. As Hulett says, a 30-day delay in issuing a demand is also a 30-day delay in getting paid.
Today, every demand letter Jose Robles Jr. Law sends is created using EvenUp’s Express Demands™.
The turnaround has been dramatic. Where the firm’s previous process meant waiting days for a draft, demands now come back in under an hour. What used to be a roughly 20-hour process per case is now down to 2 to 4 hours of attorney review time, meaning the firm can produce roughly five times as many demands in the same amount of time.
With the amount of demands we're generating already, EvenUp has easily replaced one full person, and that will keep increasing as we get more and more demands to draft.
Eric Hulett
Jose Robles Jr. Law also uses EvenUp’s AI Drafts for medical summaries, negotiation briefs, and litigation documents such as requests for production and interrogatories.
The firm estimates that before EvenUp, they would have had to hire one full-time employee to match the speed at which they can now produce documents. Not only has the firm been able to increase its capacity without hiring, but it can also continue scaling as case volume increases without worrying about increasing headcount.
For Hulett, the operational math is straightforward: EvenUp allows the firm to scale without the overhead of hiring. Hiring a new employee currently takes the firm about 60 hours of combined time between Hulett and Robles before training even starts.
Hulett estimates the firm is operating with roughly six fewer employees than it would need without AI, even as case volume continues to climb.
That efficiency shows up directly in attorney and paralegal time. Reviewing AI-drafted legal documents instead of building them from scratch has freed up senior staff to take on more cases without having to spend their weekends and late nights trying to keep up with the extra workload.
As the firm’s dedicated power user, Robles trains new case staff on leveraging EvenUp for demand drafting, case management, and negotiation proceedings.
Though Hulett and Robles are enthusiastic EvenUp adopters, getting their staff to use AI took deliberate change management. Knowing that paralegals and case managers worry that AI might eliminate their jobs, Hulett and Robles made sure the team understood that no one at the firm was losing their position. Instead, the firm built a bonus program that ties everyone, from case managers to the firm owner, to the firm’s profitability. As EvenUp helps the firm close more cases faster, the entire team shares in the profits.
Not only has EvenUp allowed the small firm to deliver legal services to more of its local community, but it has also delivered on its promise of a quality product.
We're lawyers. We don't trust anything, so we're going to verify everything. But so far, the results from EvenUp have been great. If a vendor delivers two-thirds or three-fourths of what they promise, I consider that a win and will still use them. But EvenUp did everything they said they were going to do.
Eric Hulett
