Location: CA
Employees: 25+
Omega Law Group is a personal injury firm based in Los Angeles with offices across California. The firm specializes in all injuries due to negligent, criminal, or reckless actions.
As Omega sought to grow their operation, inefficiencies in demand preparation became a bottleneck. Case managers were spending between 1 to 5 hours drafting a single demand, making it challenging to increase case output without expanding headcount.
Before EvenUp, we had two dedicated demand writers that sat in a corner and did nothing but demands. The problem is you have human beings that have to open the file, go through the medical records, extract the important information, get it all down, make sure you're not missing anything, and then send out a demand. That wasn't a terribly efficient process for us.
Edwin Saghian
The firm needed to streamline operations, reduce manual workload, and speed up the time from a client’s last treatment date to demand submission.
EvenUp’s Claims Intelligence Platform™ provided Omega Law Group with an automated and highly efficient demand drafting solution.
We were behind probably over 200 demands. When we switched over to EvenUp, within a month we cleared out all the backlog and were able to become more efficient, achieve higher settlements, get more policy limits, and just run a more overall effective process.
Edwin Saghian
According to Matthew Kinsella, Director of Operations, the writers initially struggled with the change to EvenUp. They were apprehensive about learning new processes and unsure of the platform. But all it took was a quick example of the speed and accuracy of EvenUp Demands™ to change their minds.
I made it a point to prove how useful EvenUp was. I think I submitted 24 demands in two hours and that got them to buy in.
Matthew Kinsella
From that point forward, EvenUp streamlines Omega’s case workups by extracting and organizing complex case details, such as medical records, accident reports, and billing information. This automation helps ensure that every demand includes all necessary documentation and identifies missing medical bills and records that could weaken a case.
EvenUp centralizes this information in one place to enable attorneys and case managers to quickly access critical data and make informed case decisions when working up a case.
Omega Law Group has effectively implemented EvenUp to rework its pre-litigation processes and optimize performance measures across the team. The firm has been able to use EvenUp to achieve:
Reuction in demand package generation processes— enabling scale without increasing headcount
faster demand submissions, reducing time between the last treatment date and demand request
The ability to prepare their demands more quickly enabled Omega to improve their resource allocation—enabling their staff to focus more on negotiations and client strategy rather than administrative tasks.
And the knock-on benefit of greater settlement efficiency is improved firm cash flow and greater caseload capacity.
Omega Law Group’s relationship with EvenUp goes far beyond the Demands™ tool. Omega actually partnered with EvenUp to build out a detailed analytics tool tailored for personal injury firm leaders—delivering more impactful metrics than what common legal KPIs provide.
I think identifying problems is almost as important, if not more important, than actually being able to solve the problem.
Edwin Saghian
EvenUp’s Executive Analytics™ tool is the result of Omega’s pursuit of modern, actionable insights.
According to Edwin, using Executive Analytics™ has allowed Omega to identify problems on an individual level with specific case managers and attorneys and across the firm. For example, if treatment velocity was an issue for multiple case managers, firm leaders could identify that as a problem and focus on solving it.
One metric that was particularly important for us was the demand efficiency, or your ability to request the demand after the final date of treatment. We were able to reduce that time period by over 34%. Just showing the case managers and attorneys that this is an issue, and we're tracking it created an immediate response that has led to higher settlements and happier clients.
Matthew Kinsella
Executive Analytics™ surfaces insights from firm-wide trends down to individual team member performance—while other tools within the Claims Intelligence Platform™ provide hands-on features to act on insights throughout the case lifecycle and especially during adjuster negotiations.
Like so many of us running high volume law firms, it’s difficult having an attorney during a negotiation have to open up so many files for each case, go through the medical records, try to summarize it in their head, try to remember all that information, and then have that conversation.
Matthew Kinsella
These features include treatment timelines, case strengths and weaknesses, checks for missing medical documents, and more.
Through automated templates and data-driven insights, Omega has significantly reduced the time required to package demands—allowing them to handle more cases without increasing headcount.
Here are some of the features that have revolutionized pre-litigation workflows at Omega—enabling case managers to draft high-quality demand letters at scale.
| Case Companion™ | Case Preparation™ | Negotiation Preparation™ |
| EvenUp’s legal AI assistant built into the Claims Intelligence Platform™ enables Omega attorneys and staff to converse in real time with case documents—directly making inquiries for case summaries, strengths and weaknesses, and generating strong communications. | Empowers Omega to find and fix missing medical bills and records directly from raw documents before a demand is ever written and helps them identify gaps in medical treatment—allowing Omega to note strengths and easily flag key weaknesses while working up a case. | Strengthens Omega’s negotiation strategy with value-enhancing evidence surfaced directly from case files—helping Omega spot case weaknesses such as prior injuries and treatment gaps earlier in the case lifecycle so that issues can be addressed before they affect case outcomes. |
Along with these features, Omega Law Group is excited about AI Drafts™, a brand new product suite that helps you draft any high-quality document in minutes at every stage of the case lifecycle.
They’re especially excited for Express Demands™, the first product released from AI Drafts™ ability to bridge the gap between fast automation and attorney customization.
I think Express Demands™ is going to be extremely beneficial for all demand writers. Some attorneys like to have their own input, so [Express Demands™] has the best of both worlds—allowing them that manual manipulation along with the speed.
Matthew Kinsella
Omega Law Group has made EvenUp an integral part of its long-term growth strategy, ensuring the efficiency, accuracy, and speed necessary to handle a higher case volume without compromising on quality.
As the firm continues to scale, EvenUp ensures that demand package creation remains a streamlined, high-impact process.
With newfound automation across their workflow—from intake to resolution—Omega Law Group can further refine their focus on advocating for clients and securing the best possible outcomes.
