Customer Story

How Ostroff Godshall Eliminated Manual Workflows and Unlocked Proactive Case Automation with EvenUp 

How Ostroff Godshall Eliminated Manual Workflows and Unlocked Proactive Case Automation with EvenUp 

66%

Faster Discovery Turnaround

2x

Demand Drafting Volume

Reduced

Expert Fees - Using cited medical summaries

About this firm

Location: Pennsylvania, New Jersey

Employees: 40

Website: Ostroff Godshall Injury and Accident Lawyers

The Challenge

Accelerating Case Velocity by Eliminating Manual Friction

Ostroff Godshall Injury and Accident Lawyers is a pre-litigation and litigation personal injury firm that operates across nine locations in Pennsylvania and New Jersey. Originally founded under Jon Ostroff, the firm is now led and owned by Managing Partner, Richard Godshall.

As the firm’s caseload grew to over 1,200 active files, the pre-litigation team was stretched thin, while the litigation team frequently felt overwhelmed by discovery deadlines. These administrative backlogs made it hard to hit the firm’s monthly KPIs for demands, settlements, and complaints.

To eliminate these manual bottlenecks and scale growth, Ostroff Godshall turned to EvenUp’s Proactive Personal Injury AI Platform™.

The Solution

Streamlined Intake with Two-Way Litify Integration 

The firm uses Litify as its case management system. EvenUp’s engineering team worked closely with Ostroff Godshall’s operations team to build a bilateral integration between the two platforms. 

The integration removes duplicated data entry by automatically syncing medical records directly from Litify into EvenUp. This is freeing paralegals and attorneys to focus on strategic case building and moving cases forward.

Optimizing Treatment through Automated Medical Management

Before EvenUp, maintaining visibility into each client’s treatment required manually reviewing stacks of medical records. Paralegals had to piece together treatment timelines and identify critical gaps in care, such as missing MRI imaging or physical therapy. These records sometimes went unnoticed until after demands were sent, which led to delayed valuations and lower settlements.

Today, Ostroff Godshall uses Medical Management™ to help case managers and paralegals identify injuries and treatment gaps earlier in the process. The Care Timeline and Missing Docs Check features work in tandem to proactively flag missing records, such as missing imaging or physical therapy documentation, before they impact case value.

Using Companion™, EvenUp’s AI assistant, to instantly search the file for specific clinical details, the firm can proactively follow up on necessary information, ensuring a seamless transition from treatment to a fully supported demand.

EvenUp gives us the information to free up extra time, it's actually showing us where we might have gray areas where we can have more time to follow up on that information.

Dylan Cope

Paralegal

Ostroff Godshall Injury and Accident Lawyers

2x Demand Volume with Express Demands™

Before EvenUp, Ostroff Godshall found it difficult and time-consuming to produce the volume of demands they wanted while maintaining the meticulous, case-specific attention to detail required for each file.

By automating the drafting process with Express Demands™ and using AI Drafts™ to maintain firm-specific formatting and language standards, the firm expanded drafting beyond 2 case managers to the broader pre-litigation team.  As a result, Ostroff Godshall doubled its monthly demand output, from 20 demands to 48 demands per month.

EvenUp has really helped us meet our very high standards. Every draft we do has certain standards that are 'OG' (Ostroff Godshall). EvenUp has helped us because we taught AI Drafts how to understand our way of doing things and do it our way. It has standardized things so we don't have to oversee staff quite as much.

Marina Bradley

Executive Director

Ostroff Godshall Injury and Accident Lawyers

Strengthening Negotiation through Strategic Case Insights

Before EvenUp, when adjusters questioned treatment details, attorneys often had to pause negotiations and manually review the file to find answers. This would increase  time on desk and delay the case from settling.

Now, attorneys use Companion™ to quickly locate case-specific information, helping them respond to adjusters in real time and anchor negotiations in verified case facts rather than performing a time-consuming file audit.

They also leverage AI Drafts™ Negotiation Briefs, which provide concise summaries of key injuries, treatment milestones, and valuation drivers before negotiations begin.

Accelerating Discovery with AI-Powered Drafting

As Ostroff Godshall’s caseload grew, the litigation team would become backlogged in discovery. Paralegals would spend up to 6 hours reviewing files to draft a single set of discovery responses under tight deadlines. 

By leveraging EvenUp’s AI Drafts™, paralegals reduced the discovery time to 2 hours. Instead of performing labor-intensive manual file audits, paralegals utilized AI Drafts™ to pull reliable, real-time data from their files and generate high-quality discovery drafts that adhere strictly to the firm’s established styles and legal standards.

To further support litigation workflows, the team mandates that AI Drafts™ Medical Summaries are run as soon as records arrive. Instead of handing experts thousands of unorganized pages, paralegals provide concise, record-linked summaries that isolate only the most relevant clinical facts. This approach streamlines the review process, directly reducing billable hours and securing significant cost savings for the firm and its clients. 

Discovery is probably the most time-consuming aspect of a paralegal’s job, especially when you have a bunch of cases filed at once. Being able to leverage EvenUp’s AI Drafts means we don’t have to rewrite the ship every time. It helps us get information out much faster than a full manual file audit.

Dylan Cope

Paralegal

Ostroff Godshall Injury and Accident Lawyers

The Result

Increasing Firm Capacity While Putting Clients First

The shift from labor-intensive manual audits to proactive automation has allowed Ostroff Godshall to surpass their KPIs. By incorporating EvenUp into its workflow, the firm successfully reduced the manual friction that historically stalled cases across both pre-litigation and litigation departments. 

The firm has seen measurable operational improvements, including:

  • Doubling monthly demand drafting output from 20 to 48
  • Increased monthly complaint filings from 8 to 32
  • Reduced their discovery response drafting time from 6 hours to 2 hours. 

Ostroff Godshall now has greater visibility into its caseload, increased capacity to support clients, and more confidence in identifying cases that warrant litigation. Cases are being surfaced for litigation earlier, while treatment gaps that once slipped through are now proactively identified.

I am so happy that my staff is so happy that things have been expedited for them. With EvenUp, they can do their job better, they have more time to talk to clients, and it’s just sped up the time on desk.

Marina Bradley

Executive Director

Ostroff Godshall Injury and Accident Lawyers

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