Revenue growth in one year
Faster demand turnaround time
Of demand backlogs and demand-status complaints
ELG Injury Lawyers is a tech-forward pre-litigation and litigation firm founded by David Eltringham, with offices in Portland, Oregon, and Boca Raton, Florida. The firm was established in 2007 and has since become a pioneer in the adoption of legal AI.
As the firm scaled, its team became trapped in a growing backlog that delayed case settlement timelines and created client dissatisfaction. The firm identified that many of these delayed timelines were avoidable. Associates and paralegals were spending significant time reviewing fragmented medical records and converting them into persuasive legal documents. These manual workflows limited output and prevented the firm from moving cases forward at the pace clients needed.
As EvenUp’s 2nd customer in May 2021, ELG adopted EvenUp’s Proactive Personal Injury AI Platform™ to eliminate manual record-review bottlenecks, accelerate demand production, and transform their client relationships.
At ELG Injury Lawyers, the treatment phase is governed by a strict internal protocol designed to provide clients with a predictable path to resolution and a reliable recovery timeline. The firm operates on a specialized workflow. While a typical client’s medical treatment concludes within 6 to 8 months, ELG maintains an ultimate commitment to have all records gathered and a comprehensive demand issued no later than the 10-month mark.
Before EvenUp, maintaining this timeline required manual tracking across fragmented treatment records. Staff had to locate documents across providers, monitor treatment progression by hand, and identify gaps in care before a demand could move forward. As a result, demand readiness depended on whether staff could manually confirm treatment completeness across providers.ELG is now using EvenUp’s Medical Management™ Solution. The Care Timeline automatically organizes medical records and tracks treatment milestones. This automation does not replace the firm’s advocacy but rather enhances it by flagging gaps in care and adding notes to the care for additional context.
Our goal is to get there certainly, by month ten, get all their records in and get a demand out, and knowing that you've got a machine that can now do the job makes that process real easy and it helps us to honor our commitment to our clients.
David Eltringham
Before EvenUp, the biggest operational hurdle at ELG Injury Lawyers was getting demands finalized in a timely fashion. Demand drafting depended on manual review of fragmented medical records. Preparing a single demand could take several months, creating a persistent backlog across the pipeline.
By leveraging Express Demands™, the firm now generates structured, review-ready drafts directly from case records. These drafts pull in and cite treatment history, including interventional treatments and objective tests, for fast review and confirmation, accelerating demand preparation while allowing attorneys to focus on non-economic damages analysis and narrative development that support higher settlement outcomes.
For me, the way that we use EvenUp effectively is as our first draft of a demand; it’s this huge time saver where I don't have to spend all this time reviewing voluminous medical records. Rather than a couple of months, we’re now talking about a matter of days.
David Eltringham
At ELG Injury Lawyers, negotiation readiness depends on quickly responding to insurer objections and low settlement offers. Before EvenUp, this required attorneys to manually review case files to locate supporting evidence across treatment records and liability documentation.
Using Companion™, EvenUp’s AI Assistant, ELG generates data-backed rebuttals addressing common insurer arguments such as treatment gaps, minor property damage claims, and pre-existing injury assertions. Attorneys can quickly surface supporting evidence from the record, including treatment timelines, employer communications, and liability details, without manually searching across documents.
These AI-driven insights are especially valuable for complex cases involving significant non-economic and economic damages. Using Companion™, ELG can bolster its liability arguments by extracting specific determinations of gross negligence and can identify exact dates, employee names, and descriptions of wording from companies to prove that the defense’s actions were indefensible. This level of granular preparation transforms the negotiation process from a defensive posture into a proactive offensive.
I can tell my client’s story in a way that’s going to really hit the adjuster and make the adjuster want to pay the claim, because they don't want me to tell that story to a jury. And then if we don't get a good offer, we can review our demand, evaluate the case, and say, ‘Is this a case we want to litigate with?
David Eltringham
What began as a solution to demand backlog constraints evolved into a broader operational advantage across ELG Injury Lawyers’ workflow.
Within one year of adopting EvenUp, the firm increased revenue by 400% while maintaining predictable case progression timelines. By reducing the turnaround time for demands and syncing case data, ELG reclaimed the bandwidth necessary for a full coast-to-coast geographic expansion into the Oregon market.
This operational efficiency allowed ELG to scale its team strategically without a proportional increase in overhead. Because EvenUp’s platform enables existing staff to handle significantly higher case volumes, the firm can now move records and demands faster than ever before.
By embracing a model of continuous improvement, ELG has ensured that it remains at the forefront of the industry in an increasingly competitive landscape. This allows the firm to move past the clerical friction and scale its impact exponentially, delivering the speed, ease, and maximized results that modern clients demand.
Our business is up over 400% of what it was just a year ago, and what really excites me about the future is that we're just scratching the surface of what EvenUp has to offer as we walk hand in hand into a big, beautiful future where we serve exponentially more clients in a cost-effective, meaningful way.
David Eltringham
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