Settlement offers
Reduction in time to send a demand
Faster record review (from 1 week to minutes)
Randy Flager and his wife founded Flager Law more than 36 years ago. Today, with help from his son Adam, the firm still serves injured clients throughout Pennsylvania and New Jersey.
Flager Law has always been an early adopter of technology. Randy recalls meeting with personal injury firms throughout Philadelphia decades ago, urging other firms to digitize operations when most were still reliant on paper and file cabinets.
When the firm wanted to reduce time on desk, particularly for its complex, high-value cases with thousands of records, Flager Law knew technology was the answer.
The firm evaluated other AI software, including general-purpose AI such as ChatGPT. When they tested the tools for record review and drafting, they received hallucinated content back featuring fabricated medical records and quotes. What made them decide to partner with EvenUp was its depth of personal injury expertise and its human-in-the-loop model. Not only was EvenUp’s AI closed off from the internet and trained on the largest personal injury dataset, but EvenUp’s in-house legal and medical professionals also reviewed its outputs. These factors helped assuage their concerns about inaccurate answers.
After seeing the productivity gains from using AI built for personal injury law, Flager Law is now encouraging its colleagues to embrace AI before they are left behind.
A single overlooked record can delay a demand, weaken a case, and ultimately reduce settlement value. But the time it takes to manually verify that every medical record and bill is accounted for can be hours, if not days. Without the right technology in place, it can be difficult to catch every missing record before a demand is prepared.
Like most personal injury firms, Flager Law knows this all too well. Before EvenUp, they often experienced the following common challenges law firms face:
A missing MRI might only surface after the demand was already submitted, reviewed, and questioned by the insurance company. This could then trigger a multi-month delay to request, receive, and resubmit documentation with the MRI record accounted for.
"If you're not paying attention and you miss something really critical, that can compromise your case. You could miss something that adds value, or not identify a problem you could have handled if you knew about it."
Adam Flager
Today, Flager Law uses EvenUp’s Medical Management™ tools to identify missing bills, records, and gaps in medical treatment before they delay a case. Adam says the Missing Docs Check and Care Timeline work together to ensure the firm has every record accounted for. Sometimes what appears to be a treatment gap is really a documentation gap, particularly when clients switch providers without notifying the firm. In the past, identifying and obtaining those new records could take months, causing complications if the case was approaching the statute of limitations.
Now, with EvenUp, the firm regularly runs the Missing Docs Check and monitors the Care Timeline to catch gaps in treatment and records as soon as possible, avoiding unnecessary delays.
Flager Law sends upwards of 200 demands a year. A complex case often involves thousands of pages of medical bills and records. Thoroughly reviewing all of those records to build a demand package worthy of a seven or eight-figure case could easily take an entire week, leaving little time for anything else.
Staff often prioritized more immediate tasks, such as client calls, over complex record review, particularly in cases with thousands of pages of documentation. This meant that demands for higher-value cases often spent more time on desk.
With EvenUp’s Express Demands™, demands that once took a full week to prepare can now be completed in less than a day. EvenUp generates the initial demand package in under an hour, allowing attorneys to focus their time on review and final edits rather than building demands from scratch. Within a day, the demand is sent.
For Flager Law, the value extends beyond time savings. When evaluating AI solutions, the firm wanted confidence that quality wouldn’t come at the expense of speed. The combination of AI-generated drafting and EvenUp’s legal professionals reviewing and training the AI models ultimately made EvenUp the firm’s preferred choice. For a firm that had spent four decades building its reputation on quality work, that distinction was the deciding factor.
Not only are the demands themselves thorough, but EvenUp can identify errors in the case files that a tired human eye, or general-purpose AI, might skim over. One example was a red flag in an EvenUp demand that called out a discrepancy in a medical record that stated the plaintiff’s injury occurred on the right side of the body when it was actually on the left. Little details like that might seem small, but can cause significant problems for the case.
With less work required now to prepare a demand, Flager Law has more time to send comprehensive, evidence-organized demand packages that signal to adjusters that the firm knows the case inside and out.
"With EvenUp Demands, the adjusters know we mean business, that we're serious, and that we know our case. As a result, they're more likely to put significant money on the case."
Adam Flager
In a recent example, Adam shared that the firm had a case they typically would have settled for $15-$20K before EvenUp. They sent the adjuster their EvenUp demand and received a first offer of $50K. The case ultimately settled for $65K.
Randy has seen the same positive effect EvenUp has had on the firm’s settlements.
"We have seen higher and quicker settlements using EvenUp. You're spoon-feeding the insurance company the information. Every little detail, every single page is accounted for and discussed in the demand. That makes it easier for the insurance company to offer the kind of money you want on the case."
Randall Flager
Flager Law uses EvenUp across the full case lifecycle. As cases move into litigation, the firm relies on EvenUp’s MedChrons™ and Companion™ features to organize thousands of pages for depositions, mediations, and trials.
Before EvenUp, Adam would have to call his office in the middle of a big mediation or trial to ask his team for help sifting through records to respond to an argument from the other side. Now, he has every important detail of the plaintiff’s treatment history documented in a medical chronology. If he does need to verify a detail, Companion™, EvenUp’s AI assistant, surfaces the answer, along with a citation showing the exact lines in the case files it was sourced from, in seconds.
Not only does EvenUp help strengthen Flager Law’s defense, but it arms them with a much stronger offense heading into trial. Companion™ helps the litigation team identify the weaknesses, pre-existing issues, and gaps in a case before the other side does. By identifying these issues early, Flager Law can focus less on searching through records and more on what litigators actually need to do: strategize, prepare their arguments, and tell the client’s story.
Adam doesn’t view EvenUp as a replacement for his team, but rather an amplifier. EvenUp amplifies their best work and allows them to spend more time on valuable tasks that move the needle on case outcomes.
With EvenUp, the Flager Law team spends less time searching for missing records, reading through files, and organizing exhibits, and more time on strategy, client relationships, and storytelling. The end result is stronger outcomes for their clients.
"Now my paralegals have more time to talk with clients about how injuries have impacted their home life, their ability to work, and their ability to take care of their children. Those things don't show up in a medical record, but they give us more ammunition to humanize our clients and fight for the compensation they deserve."
Adam Flager
For both Randy and Adam, EvenUp isn’t just an operational decision, it’s a competitive one. As they point out, insurance companies are using AI, and in order to effectively represent your clients against them, firms need to embrace it, too.
The firms that accept that it’s coming and learn how to use it will be better positioned to succeed in the future. The firms that resist will get crushed by the competition.
"If you don’t embrace technology like EvenUp, you're settling cases for less money. You're taking longer. You're ultimately hurting your bottom line and your client's bottom line."
Adam Flager
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