Faster Demand Creation
Policy Limit
Location: Georgia
Employees: 80+
The Law Offices of Julian Lewis Sanders & Associates is a fast-growing personal injury firm headquartered in Buckhead, Atlanta.
With nearly 80 employees across 11 departments—including intake, case management, demands, negotiations, litigation, and more—the firm handles motor vehicle accidents and premises liability cases. This efficient, department-driven model allows them to serve a large caseload but also requires tight coordination across teams with accurate documentation at every stage.
With hundreds of active cases moving through the firm simultaneously, the team’s growth led to challenges with medical billing documentation—leading to delays and missed opportunities during settlement negotiations. Incomplete demands often frustrated clients and created unnecessary rework, especially when insurers required resubmissions.
In a high-volume environment where the firm “flips at least 150 demands a month” with a small demand team, these inefficiencies significantly impacted both team workload and client outcomes.
EvenUp was integrated directly into the firm’s workflow—particularly supporting case managers, demand auditors, and the small but essential demand team.
EvenUp reviews each demand, flags missing documentation, and provides polished outputs aligned with insurer expectations—all integrated with the firm’s case management system, Litify.
If a client was treating at a medical provider and then that medical provider refers them out somewhere, but we don't have those bills and records in our system, EvenUp will notify us that we're missing that bill and the records.
Dominque Barr
This second layer of review has proven essential in ensuring that every bill, record, and treatment is accounted for before sending a demand to an insurer.
It's helpful on the negotiating side because if that adjuster only has those bills and records from the treating provider and they're missing imaging bills and records, then once we obtain those imaging bills and records, we can present them to the adjuster to get more money on the table.
Dominque Barr
With EvenUp, the firm has significantly reduced turnaround times, improved documentation accuracy, and increased its ability to secure full policy limits.
The demand department, though small, now produces three times more output with greater consistency and confidence. In one major case, a complete and well-documented demand helped the team secure a $1 million policy limit.
Barr calls out the benefits of EvenUp’s Litify integration and robust document validation tools that prevent missing bills and treatment records.
And as the team looks ahead, they’re excited to expand the use of features like Express Demands™ and AI-guided negotiation prompts.
Express Demands™ is the first release of AI Drafts™, a brand new product suite from EvenUp that helps you draft any high-quality document in minutes at every stage of the case lifecycle.
Here’s a breakdown of EvenUp capabilities Barr finds especially helpful.
EvenUp automatically identifies missing bills and records—like overlooked imaging referrals—before a demand is submitted, reducing errors and rework.
Each demand includes a clear summary of medical costs and notes on ongoing client issues, helping insurers understand the full impact of the accident.
Built-in tools suggest effective language to respond to adjusters during tough negotiations, giving staff more confidence and consistency.
The platform’s summaries add powerful language to support ongoing treatment needs, expediting case resolution while maximizing settlement value.
We've hit a policy limit—a $1 million policy limit. And the client take home was amazing.
Dominque Barr
As the team looks ahead, they’re excited to expand the use of new AI Drafts™ products like Express Demands™.
I think Express Demands™ is going to be great, especially if we come across a case where the statute of limitations are approaching, and we need the demand to go out fast.
Dominque Barr
Beyond technology, EvenUp’s partnership approach stands out. Monthly check-ins, in-person visits, and shared analytics help the firm track performance, resolve issues quickly, and refine its demand process.
We trust EvenUp because you guys build rapport with us with virtual monthly check-ins or coming to the office. You show us analytics and give us a breakdown of how we're doing—and you guys make it fun as well.
Dominque Barr
EvenUp has become a critical partner to the Law Offices of Julian Lewis Sanders & Associates—one that not only delivers speed and accuracy at scale but empowers the firm to secure maximum compensation for its clients.
