Higher settlements
Cases managed using EvenUp
Faster medical record review
Michael Kelly Injury Lawyers is a rapidly growing personal injury firm based in Boston. Owner Michael Kelly founded the firm in 2013 as a solo practitioner. He has since grown the firm to 85 employees.
After five years spent establishing their presence in Boston, the firm recognized a need for personal injury services across greater Massachusetts, New Hampshire, and Connecticut. However, they didn’t just want to expand their footprint. They also wanted to provide the best possible legal representation to a broader range of impacted plaintiffs.
The firms’ main competitors were litigating a higher percentage of their cases, between 60 and 80 percent of their inventory. Kelly knew his firm needed to expand its litigation services to both maximize client compensation and keep pace with competitors. However, litigation would increase file review and document drafting, including everything from complaints to pre-trial conference memos, for an already overworked team.
The firm knew that to litigate effectively, it would need to invest in a technology partner to help eliminate the bottlenecks it was experiencing in drafting litigation documents.
Before partnering with EvenUp, Michael Kelly Injury Lawyers spent weeks reviewing thousands of pages of medical records while their clients were being treated. Once reviewed, there was no easy way to recall key case details without searching through records all over again.
The time required to manually review records dragged down staff morale, led to key details slipping through the cracks, and kept cases on desks too long, ultimately delaying settlements.
Now, reviewing thousands of pages of medical records takes seconds with EvenUp’s AI Playbooks™ and Companion™.
The firm relies on AI Playbooks™ to surface key insights from case files as they come in. That includes injury severity assessments, the highest level of treatment received, and risk flags, like substance abuse, that could affect settlement value. This helps the firm prioritize cases and understand which are more suitable for litigation.
Before EvenUp, deciding when a case should move to litigation involved using best guesses and partial data. Now, AI Playbooks™ instantly surface details on injury severity and liability across all files to indicate whether the case should be litigated. These insights automatically update as new files are uploaded, enabling the firm to proactively respond to changes in its case inventory.
Even if staff take the time to read every record, as time passes, some information is forgotten. Companion™ lets attorneys and support staff talk to their case at any time to refresh their memory on key treatment details, like where the plaintiff was treated or whether they had health insurance, without manually searching through records.
Instead of taking weeks to go through a 10,000-page medical record and learn everything that we need to know about that particular record and what it's going to do to our client's case, we are now typing prompts into Companion and getting information back in seconds.
Michael Kelly
Automating record review doesn’t just save the firm time and money. It also helps to improve staff morale. Kelly notes that before EvenUp, when he asked paralegals or lawyers to review large volumes of medical records, they weren’t happy about it. Now, with weeks of manual document review off their plates, staff can focus on higher-value, more rewarding work.
With EvenUp, my staff has more time for everything. Before, the time investment to properly educate oneself on a file was incredibly cumbersome. Now, my team has more time for case audits, client communication, and case strategy.
Michael Kelly
Faster medical record review allows paralegals to draft demands weeks earlier than before. The time needed to draft demands has also been reduced from weeks to minutes thanks to EvenUp’s Express Demands™.
Michael Kelly Injury Lawyers was an early adopter of AI for legal document drafting. However, they decided to switch to EvenUp after seeing how seamlessly it integrated with their CMS, eliminating the need for duplicate data entry. Accuracy is important for the firm, which is why they appreciate that EvenUp’s line-level citations allow them to verify that the information produced is correct.
Being able to trust that the information that the software is kicking back is real and accurate 100% of the time is something that's been wonderful for our law firm. It eliminates having to rewrite content and ensures our firm’s reputation for quality demands remains firmly intact.
Michael Kelly
Once a demand has been sent, EvenUp plays a critical role in supporting negotiations to maximize settlement value.
Companion™ helps lawyers quickly and thoroughly respond to adjusters’ questions during negotiations. Lawyers upload the exact questions they need to answer, and Companion uses their case files to draft responses in seconds.
This shift not only saves the lawyers time during negotiations, but also ensures that they are armed with every piece of information they need to obtain the highest recovery at any time, including when an adjuster calls out of the blue. EvenUp’s AI identifies critical details and nuances that may have been previously overlooked during rushed manual reviews.
It’s pivotal not to miss anything before you’re ready to negotiate. EvenUp ensures that we don’t. If we understand more about any particular case than an adjuster, we take the immediate advantage.
Michael Kelly
This shift has led to a dramatic increase in case value. The AI identifies critical details and nuances that were previously overlooked during rushed manual reviews.
Kelly describes the transparency as explosive. The insights from AI Playbooks™ and Companion™ have drastically increased settlement value.
We are taking cases that once were $3,000 or $4,000 or $5,000 cases and now settling them for more than $50,000.
Michael Kelly
A significant aspect of Michael Kelly Injury Lawyers’ growth strategy was to expand its litigation services. However, litigation is labor-intensive and would require the firm to draft legal documents more efficiently.
The firm is now using EvenUp’s AI Drafts™ to help manage the labor-intensive aspects of litigation. The firm drafts complaints, responses to interrogatories, responses to requests for production, and more in minutes. Out-of-the-box templates are available for common litigation documents, and the firm uses them to replicate the structure and style of a previously used best-practice document. AI Drafts also allows the firm to apply consistent objection language across discovery responses, ensuring interrogatories and production responses reflect firm-standard litigation strategy.
These efficiencies have increased Michael Kelly Injury Lawyers’ litigation capacity. While most of the firm’s lawyers were previously pre-suit-only, now they have seven lawyers focused solely on litigation. This change has been instrumental in helping the firm maximize client compensation and compete with other injury firms in the Boston area.
Scaling a law firm requires more than just insights into case inventory; it also requires owners to identify operational bottlenecks.
EvenUp’s Executive Analytics™ provides the firm with detailed stats on case efficiency—including demand delays, treatment gaps, and missing documents—which leadership reviews weekly or biweekly. This visibility helps leadership identify workflow bottlenecks earlier and ensure cases progress with consistent documentation and treatment support. It also enables the firm to reduce demand delays and maintain standardized case preparation across staff.
We're obsessed with data, and we became even more so as we've grown over the last couple of years, really out of necessity. When you run a larger law firm, you have to know every little detail of what's going on. The information that EvenUp exposes us to is second to none.
Michael Kelly
After processing more than 2,500 cases with EvenUp, Kelly says the insight into his firm’s operations has “totally changed our world with respect to time on desk and case value.”
Michael Kelly Injury Lawyers views EvenUp as more than just a vendor but as their favorite partner. Kelly praises EvenUp for its wonderful technology and for its supportive staff.
He looks forward to further expanding his partnership with EvenUp by adopting Communication Agents™, which he sees as the next wave in legal technology. As he sees it, by offloading time-intensive tasks to AI, such as routine phone calls, the firm can provide consistent service and focus on high-value work that improves case outcomes.
But while Kelly looks ahead to what is on the horizon, he encourages firms that have yet to adopt EvenUp to do so now, before they are left behind.
If you're not embracing this technology in the way that the world's moving and taking advantage of everything, including artificial communication agents, you're going to be left behind.
Michael Kelly
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