Hours reclaimed annually in medical records review
decrease in missing documents errors
Nationwide for Demand Efficiency
Founded in 1991 by President Steve Malman, Malman Law, a pre-litigation and litigation personal injury firm, has grown into a massive operation with 53 lawyers, 180 managers, and 100 international staff.
As the firm expanded, the primary hurdle was maintaining consistency across a large team. Malman noted that the most difficult part of the business is “getting everybody on the same page, doing the same thing consistently to get the best outcome for your clients.” Before EvenUp, the firm struggled with the manual burden of drafting demands, which left the door open for human error and overlooked medical facts.
Malman Law turned to EvenUp’s Proactive AI Personal Injury Platform™ to support the firm in getting the best outcome for their clients.
At Malman Law, the treatment phase is centered on the firm’s philosophy that no case value should be left on the table. Previously, one of the most significant pain points was the manual tracking of medical bills and provider records. These gaps in treatment and gaps in records often led to delayed filings or, worse, significantly undervalued claims.
EvenUp’s Medical Management™ solution provides Malman Law with real-time visibility into treatment progress within each case. This includes a centralized view of medical procedures, treatment timelines, and accumulating medical expenses. Using the Care Timeline feature, attorneys can automatically verify client treatment against medical records to pinpoint and resolve gaps in treatment or missing records and bills before they impact the case. By enabling the firm to intervene early and secure missing evidence, the platform ensures that every dollar of medical care is accounted for and that no case value is left on the table.
Additionally, Missing Docs Check™ allows case managers to identify missing bills and records earlier in the case lifecycle. Now, Malman Law is seeing a 90% decrease in missing document errors. It has been an incredible time saver for the case managers with time on desk in helping them catch missing bills and records that helps move the case along.
We have countless cases where we run it through EvenUp’s system, and we're getting the results we need to get the full bill or the records.
Steve Malman
Throughout the case lifecycle, Malman Law utilizes Companion™, EvenUp’s legal AI assistant, to turn thousands of pages of medical files into actionable, verified insights. Attorneys and Case Managers alike love the AI Assistant to identify key case drivers without the manual labor of traditional file review.
There were 20,000 pages of records, and I typed in two prompts in Companion™, and I was able to understand that case in five minutes. And normally it would have taken me, no joke, two days to get through it.
Steve Malman
Before adopting EvenUp, Malman Law faced a significant operational burden where manual demand drafting acted as an “immense time drain,” pulling highly skilled attorneys away from strategic work and into document assembly. Malman Law has transitioned from a labor-intensive manual drafting process to a high-efficiency workflow powered by Demands™ and Express Demands™.
For cases requiring speed without sacrificing quality, the firm utilizes Express Demands™. This allows the team to generate high-quality demands in a fraction of the time, keeping time on desk low and moving cases toward settlement faster.
For more complex matters, the firm relies on Demands™ with legal professional review. While these Demands take more time to review due to their complexity, they strengthen pain-and-suffering narratives, liability framing, and verdict-supported valuation arguments. This produces demands that clearly communicate the full impact of the injury and support higher valuation positioning, making it nearly impossible for adjusters to overlook the severity of a claim.
One of the tremendous things about the demands EvenUp creates is the way they're created specifically for each insurance company. They pull in all the ICD codes, the diagnosis, the surgery. Every single fact, every single issue was presented to the insurance company. Nothing was missed to get the client the best outcome.
Steve Malman
For Malman Law, the negotiation phase is no longer a manual game of back and forth with adjusters. The firm utilizes EvenUp’s AI Playbooks™ to enter every negotiation with a comprehensive, data-backed strategy. This shift from reactive preparation to proactive evaluation allows attorneys to enter negotiations with clearer visibility into claim value drivers and detractors.
As part of AI Drafts™, attorneys create Negotiation Sheets to access a structured summary of the case’s primary value drivers. These sheets serve as a high-level briefing document. This includes a readiness, impact, and confidence scoring, along with surfaced defense themes and potential case risks, allowing the firm to get policy-limits faster.
When that adjuster sees the detail we provide, pulling in every ICD code and highlighting even a small MRI tear, you're getting the policy limits 100% relatively quickly. I know every single fact and every single issue was presented to the insurance company. Nothing was missed to get the client the best outcome.
Steve Malman
When cases move into the litigation phase, drafting litigation documents manually can slow case progression once cases enter discovery.
Malman Law’s litigation team utilizes EvenUp to transform how they handle the discovery process, reducing reliance on individually maintained templates across attorneys. By utilizing Mirror Mode in EvenUp’s AI Drafts™ suite, the firm ensures that every document matches their specific house style and legal tone, maintaining consistency across the firm’s 53 attorneys.
Mirror Mode also allows the firm to apply consistent objection language and discovery response logic across attorneys, ensuring interrogatories and production responses reflect the firm’s established litigation strategy regardless of who prepares the response.
The team leverages these automated drafts to handle the heavy lifting of litigation, including complaints, responses to interrogatories, requests for production, Illinois Supreme Court Rule 213 disclosures, and mediation statements.
The litigation team loves being able to ask questions to the AI and get right to the point they’re searching before deposition and before answering discovery. It really saves time.
Steve Malman
For Malman Law, trial preparation depends on a clear understanding of the client’s treatment history. The firm utilizes MedChrons™ and AI Drafts™ Medical Summaries to distill years of complex treatment into a clear, persuasive narrative for a judge or jury. These tools allow the trial team to visualize the client’s entire medical journey, ensuring key surgeries, diagnoses, and treatment milestones are incorporated into case strategy.
In high-stakes nursing home and car accident cases, the firm relies on MedChrons™ to highlight critical evidence that might otherwise be buried in thousands of pages of records. Attorneys can reference supporting medical facts quickly during testimony preparation.
These summaries serve as the source of truth for the trial team, providing in-line citations that allow attorneys to jump directly to the supporting document. This level of preparation ensures that the firm remains strategic and agile, regardless of the complexity of the medical evidence.
We’re applying it to our nursing home cases, which has been even more helpful. I know every single fact and every single issue. Nothing was missed in getting the client the best outcome.
Steve Malman
For Steve Malman, partnering with EvenUp has effectively eliminated the scaling friction that once capped the firm’s growth. By replacing manual file review with proactive AI workflows, Malman Law has reclaimed thousands of attorney hours and amplified the output of its 53-attorney team. Attorneys are now operating as high-level strategists, empowered by real-time data to push cases to resolution faster.
The integration of the EvenUp platform has elevated the firm’s standard of service, ensuring that every client receives the same white glove service. By automating the most labor-intensive aspects of medical management, demands, negotiation, discovery, and trial preparation, Malman Law has successfully decoupled firm growth from administrative burden. The result is a high-velocity operation where client advocacy takes center stage and getting policy-limits fast is the standard.
I would 100% recommend EvenUp if you want to run an efficient law firm and have very happy clients. Not having EvenUp puts you at such a disadvantage in the marketplace just because there's no way clients can be as happy. They just expect it now.
Steve Malman
