CUSTOMER STORIES

How Jeffcoat Generated 3x More Demands and Settled 30 Days Faster with Express Demands™

The Claims Intelligence Platform
Demands
Negotiation Preparation
Executive Analytics
Case Preparation
Demands
MedChrons
Executive Analytics
Case Preparation
Negotiation Preparation
Settlement
Repository
About Jeffcoat Injury and Car Accident Lawyers
YEARS IN BUSINESS
25+
EMPLOYEES
30+
LOCATION
SC
THE CHALLENGE
Streamlining Workflows and Scaling Operations Without Sacrificing Quality and Accuracy
Jeffcoat Injury and Car Accident Lawyers is a growing personal injury practice based in South Carolina. They focus on securing fast, fair outcomes for injury victims and take pride in delivering top-tier client service while efficiently managing a high volume of cases.

With an increasing caseload, the Jeffcoat team needed a better way to reduce overall time on desk. The traditional process of drafting, reviewing, and finalizing demands was inefficient and inconsistent, often resulting in delays, reduced settlement values, and uneven documentation quality.

The firm sought a solution to streamline this workflow without sacrificing quality or legal precision.
“Michael Jeffcoat was looking at how the market would evolve down the road. He was looking for partners who were going to help scale our firm more than simply adding headcount.”
Dwuan Hammond
COO/CFO at Jeffcoat Injury and Car Accident Lawyers
THE SOLUTION
The Jeffcoat Firm Seamlessly Integrates AI Purpose-Built for Personal Injury
Jeffcoat has implemented EvenUp to enhance their ability to scale while optimizing their settlement pipeline.
“Now [with EvenUp], we've scaled. I think we've added 30% growth in our employee base, but we've actually grown our top-line somewhere around 300% in the same time period.”
Dwuan Hammond
COO/CFO at Jeffcoat Injury and Car Accident Lawyers
The Jeffcoat Firm are early adopters of EvenUp’s Express Demands™—the first release of AI Drafts, a brand new product suite that allows firms to draft any document across the case lifecycle in minutes.

Express Demands™ enables the firm to triage demands for different cases based on complexity and policy limits—prioritizing speed where necessary with Express Demands™ and utilizing EvenUp’s expert-reviewed Demands™ for higher-complexity cases. This strategic application of AI demand drafting allows Jeffcoat to operate with greater agility and scale.
“Time on desk is something that we all chase. What we see with Express Demands™ is the opportunity to greatly reduce that time on desk and to identify holes and opportunities in things that are missing from our demands.”
Dwuan Hammond
COO/CFO at Jeffcoat Injury and Car Accident Lawyers
Express Demands™ is packaged with additional products in EvenUp's Claims Intelligence Platform™—which includes Case Preparation™ that helps eliminate case weaknesses by identifying and calling out opportunities to add missing bills and documents to a demand package early in the case lifecycle.
“Express Demands™ allows us to see the opportunities that we've missed. This is where attorneys can come in and be a reviewer rather than a preparer—catching more errors this way.”
Dwuan Hammond
COO/CFO at Jeffcoat Injury and Car Accident Lawyers
The Results
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Dwuan and the team at Jeffcoat are happy about scaling their demand volume—and especially happy about maintaining that scale while increasing policy limit rates.
300% Top-Line Growth
2 Week Reduction in Time on Desk
Jeffcoat is focused on utilizing Express Demands™ claims, with a specific policy limit and page count cap, to help them achieve a 20x ROI on the tool, which is their goal for all the technology they use.

Along with these rich stats, Jeffcoat implemented EvenUp to achieve a 30-day reduction in settlement timelines through faster drafting and review as well as three times more demands generated without sacrificing quality.
“The most exciting part of Express Demands™ for me is the percentage of policy limits we can achieve.”
Dwuan Hammond
COO/CFO at Jeffcoat Injury and Car Accident Lawyers
Collaborative Drafting, In-line Citations, and More from Express Demands™ Drive Success
Express Demands™ allows Jeffcoat to quickly generate high-quality demands in minutes. Here are the capabilities within Express Demands™ that the firm finds helpful:
Workstation
Workstation, AI Drafts’ personal injury-focused interactive editor, provides an intuitive interface for editing, reviewing, and finalizing demands.
Smart Citations
Smart Citations eliminate hours of search with supporting exhibits for every medical detail, cost, and injury with exact line-based citations. 
Learn more
AI Edits
AI Edits allows you to strengthen arguments, rephrase sections, or adjust tone in one click.
Learn more
Despite multiple attorneys running their demands through EvenUp, every demand displays a consistent Jeffcoat voice that the firm values.
“EvenUp gives us a sense of consistency in how our demands are sent and ensures that each displays our one uniform voice. We're still holding our standard, but we're just doing it at a much faster clip.”
Dwuan Hammond
COO/CFO at Jeffcoat Injury and Car Accident Lawyers
Demands
EvenUp Sample Demand Letter for Personal Injury Lawyers
EvenUp Sample Demand Letter for Personal Injury Lawyers
Executive Analytics
EvenUp Sample Demand Letter for Personal Injury Lawyers
MedChrons
This is the product heading that has some KPI value association
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Learn more
EvenUp Sample Demand Letter for Personal Injury Lawyers
Settlement Repository
This is the product heading that has some KPI value association
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The Jeffcoat Firm Triples Demand Output and Reduces Bottlenecks with Express Demands™
By adopting EvenUp’s AI Drafts suite—including Express Demands™—Jeffcoat has transformed their firm operations. The result is a more efficient, scalable, and responsive approach to personal injury casework.

With faster turnaround times and increased capacity, the firm is well-positioned to deliver better outcomes for more clients, faster than ever before.

Reach out today to see how Express Demands™ and the rest of EvenUp’s Claims Intelligence Platform™ can help you achieve your scale.
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Compare your metrics against industry benchmarks

Learn how EvenUp can help you become one of the thousands of firms that together have:


Claimed over $1.5 billion in damages

Achieved a 69% higher likelihood of hitting policy limits

Resolved over $200M in missing documents
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